Contact Centers
Our Core Application Services
Cloud Based Contact Centers
We help you leverage AWS’s secure, flexible and reliable cloud environment ensuring your contact center is always accessible, highly performant and cost effective.
Intelligent Routing
We use advanced AI and machine learning technologies to automate workflows and intelligently route inquiries to the right agents, ensuring faster response times.
Workforce Management
We help you implement smart workforce management tools that optimize staffing levels, reduce times and enhance productivity, ensuring your team is prepared to meet user demand.
Seamless Remote Work Capabilities
This flexibility ensures uninterrupted customer service and provides businesses with the agility to adapt to changing work dynamics maintaining the same level of efficiency as in office teams.
Security and Compliance
By adhering to industry standards and regulatory requirements such as GDPR, HIPAA, and PCI DSS, we help businesses maintain compliance while safeguarding customer information and robust access control mechanisms.
AI-Powered Customer Support
Our contact center solutions incorporate latest AI technologies, including chatbots to enhance customer interactions. These intelligent systems can handle routine inquiries, freeing up human agents for more complex issues.
Clients We Worked With
Have a Project?
Whether you are starting from scratch, optimizing an existing system or adding advanced features like AI powered automation and omnichannel support, our team is here to ensure your contact center operates smoothly and delivers exceptional customer experiences.
Seamless Contact Centers to Drive Customer Engagement
At Sortix, we specialize in building innovative contact center solutions that elevate customer engagement and support your business growth. By leveraging the power of cloud technology, AI and omnichannel support, we help you create a contact center that enhances customer satisfaction, improves efficiency and enables seamless interactions across multiple touchpoints.
Empowering Your Success, Every Step
of the Way
We work closely with you throughout every phase of the project from strategic planning and development to seamless deployment and ongoing support. Our goal is to empower your business with the right technology, ensuring that your applications are not only efficient but also scalable and future proof.
